Privacy policy

This Privacy Policy explains how we (“the website,” “we,” “us,” or “our”) collect, use, and share your personal information when you visit our website, use our services, or make a purchase through the site (collectively, the “Services”).

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, or for legal and regulatory reasons. Any updated version will be posted on this website with the date marked as “Last Updated.”

Information We Collect

The type of personal information we collect depends on how you interact with our website.

Information You Provide to Us:

  • Contact details: name, address, phone number, email
  • Order details: billing and shipping information, payment confirmation, email, phone number
  • Account information: username, password, security details
  • Customer support information: any messages you send to us

Usage Data (Collected Automatically):
We automatically collect data about how you use our website through cookies, pixels, and similar technologies. This includes device information, browser type, IP address, network information, and interactions with the website.

Information From Third Parties:
We may receive information from:

  • E-commerce platforms
  • Payment providers
  • Shipping and fulfillment partners
  • Marketing and analytics services

How We Use Your Information

We use personal information for the following purposes:

  • Providing products and services, including order processing, shipping, returns, and account management
  • Customer support and communication
  • Marketing and advertising (where permitted by applicable law)
  • Security and fraud prevention

Cookies

We use cookies to operate the website, analyze performance, and optimize content and advertising. You may disable cookies in your browser settings, but doing so may limit website functionality.

Sharing Personal Information

We may share personal information in the following situations:

  • With service providers such as payment processors, shipping companies, IT support, and analytics services
  • Within our business group
  • When required by law or when you choose to use third-party features such as social media tools
  • During business transfers, mergers, or acquisitions

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of those third parties. Please review their policies before submitting personal information.

Children’s Data

Our Services are not directed toward children, and we do not knowingly collect data from children. If you believe we have received data from a child, please contact us so we can remove it.

Security & Data Retention

We implement measures to safeguard personal information, but no system is completely secure. Please avoid sending sensitive information through unsecured channels.
We retain personal information only as long as necessary to provide our Services and meet legal obligations.

Your Rights

Depending on your residency, you may have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion
  • Restrict processing
  • Receive a copy of your data
  • Object to processing or marketing
  • Withdraw consent

To exercise your rights, please contact us using the details below. We may request proof of identity before processing certain requests.

Complaints

If you have concerns about how we handle your information, please contact us directly. You may also have the right to contact a local data protection authority.

International Data Transfers

Your information may be processed outside your home country. When this happens, we use appropriate legal protections and transfer mechanisms where required.

Contact Us

Customer Service Opening Hours:

Monday – Saturday: 9:00 AM – 5:00 PM

Email: info@lionsi.com

Contact Form: Click here

Address: 500 S Grand Avenue, Los Angeles, CA 90071, United States